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Every unanswered call is a patient who calls the next practice on the list. Most of them do not call back.
Between 08:00 and 10:00 the phone rings far more often than one person can answer. Callers hear an engaged tone, hang up and try elsewhere.
Opening hours, what to bring, is the referral still needed, has the result arrived. Necessary questions, but they occupy the line that an urgent case needs.
An appointment booked weeks ago without a reminder is frequently missed. The slot stays empty while someone else waited for it.
A practice with a busy phone, calculated with conservative assumptions. Run your own numbers with us in the intro call.
600 calls a month, with reception tied up in day-to-day work.
Of 600 monthly calls, roughly 150 go unanswered. If 40 percent of those would have become an appointment, that is 60 treatments a month. At €180 average value this comes to about €10,800 a month, or roughly €130,000 a year.
With HYBOTE: Calls are answered around the clock, appointments are booked automatically and routine questions get answered.
Illustrative example calculation based on typical industry figures. No guarantee of actual results.
Administrative relief, with a clear boundary: HYBOTE organises, it does not advise medically.
No engaged tone, no queue. Calls are taken during the morning peak, at lunchtime, in the evening and at weekends, in the patient’s language.
Working directly against your practice calendar, respecting appointment types, durations and which practitioner is responsible. Cancellations free the slot again immediately.
An automatic reminder before the appointment, with the option to cancel or move it in one message. Freed slots can be offered to someone on the waiting list.
Opening hours, directions, what to bring, insurance and referral questions, repeat prescription requests. Answered from your own information, not invented.
HYBOTE gives no medical advice. Anything that sounds urgent is passed to your team immediately or directed to the emergency number, following rules you define with us.
Every call leaves a short, readable note: who called, what for, what was arranged. Your team starts the day with an overview instead of a stack of callback slips.
We look at your call volume, when the peaks occur, which enquiries recur and how many calls currently go unanswered.
We define together what HYBOTE may handle, what it must never say and exactly when a call is escalated to your team.
We build the assistant on your practice information, in a calm and professional tone, in the languages your patients speak.
Practice calendar and phone system are connected, so appointments and messages appear where your team already works.
We'll show you in 20 minutes where the biggest lever sits in your business. No commitment, free of charge.
Pick an available time and book your appointment directly.
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